Accepted by ICA, MOM, ACRA and ROM, or every dollar back.
Every certified translation we deliver is backed by a written guarantee. If a Singapore authority rejects your document over a fault in our translation, we refund your order in full.
100% refund if your document is rejected for a translation-related reason
Price-match guarantee — found it cheaper elsewhere?
We’ll refund the difference
Claims decided within days, refunds processed within 14 business days
Three steps if something goes wrong
Rejections due to a genuine translation fault are rare — but when they happen, here’s exactly what to expect.
Get your rejection notice
Ask the authority (ICA, MOM, ACRA, ROM, etc.) for an official notice stating the reason for rejection. This is the document we’ll need to process your claim.
Email us within 14 days
Send the notice, your order number, and a short explanation to contact@certified-translation.co with the subject “Translation Rejection Claim.”
We verify and refund
Once we confirm the rejection was due to our error, your full order value is refunded to your original payment method within 14 business days.
What's covered, and what isn't
Covered by the guarantee
- ✓Rejection by ICA, MOM, LTA, ACRA, ROM or another Singapore authority due to a translation error on our part
- ✓Incorrect certification format or missing required certification elements
- ✓Mistranslation of names, dates, or key details in the source document
- ✓Claims filed within 14 days of delivery, with an official rejection notice
Not covered
- ✕Rejections caused by issues with the original source document itself
- ✕Incomplete or inaccurate information provided by the customer
- ✕Requirement changes introduced by the authority after delivery
- ✕Indirect costs such as visa fees, appointment delays, or missed deadlines
Guarantee & refund FAQ
What does the Acceptance Guarantee actually cover?
It covers the full cost of your order if a Singapore authority — ICA, MOM, LTA, ACRA, ROM or similar — rejects your translation specifically because of a translation fault, such as a mistranslation, an incorrect certification format, or a missing required element. You must provide an official rejection notice stating the reason.
What isn't covered by the guarantee?
The guarantee doesn’t cover rejections caused by issues with the source document itself, incomplete or incorrect information supplied by the customer, changes in requirements after delivery, or costs beyond the price of the translation order, such as visa fees or missed deadlines.
How long do I have to file a claim?
You have 14 days from the date your translation is delivered to submit a claim, along with the official rejection notice from the authority.
How long does the refund take once my claim is approved?
Once your claim is verified and approved, we process the refund within 14 business days, using your original payment method unless otherwise agreed.
Do you also offer a price-match guarantee?
Yes. If you find a comparable certified translation service offering a lower price before you order, we’ll refund the difference — just send us proof of the competing quote.
How do I submit a claim?
Email contact@certified-translation.co with the subject line “Translation Rejection Claim,” and include your full name, order number, a copy of the official rejection notice, and a short explanation of the issue.
Order with confidence
Every translation ships with the same 100% Acceptance Guarantee. No add-on, no fine print, it’s simply how we work.
Acceptance Guarantee — full terms
The plain-English summary above reflects the terms below. In case of any difference, these terms govern.
1. Guarantee
We guarantee that the translation services provided by Certified Translation Service (“Company”, “we”, “us”, “our”) meet the requirements set by Singapore’s ICA, MOM, LTA, ACRA and other authorities. In the unlikely event that any one of them rejects your translation due to a fault in our service, we pledge to refund 100% of your order value, provided the conditions in these terms are met.
2. Eligibility for Guarantee
To qualify, you must provide substantial proof that your translation was rejected by the requester or authority due to a fault in our service. Acceptable proof includes an official rejection notice that clearly states the reason for rejection is related to translation issues. The claim must be submitted within 14 days of the translation being delivered.
3. Claim Submission
To submit a claim, email contact@certified-translation.co with the subject line “Translation Rejection Claim.” Include your full name, order number, a copy of the rejection notice, and a detailed explanation of the issue. We reserve the right to validate your claim and request additional information or documentation as necessary.
4. Refund Process
If your claim is verified and approved, we will refund 100% of your order value. The refund is processed using the original method of payment, unless otherwise agreed, within 14 business days of claim approval.
5. Limitation
The guarantee covers only the cost of the translation service ordered from Certified Translation Service. We are not liable for any other costs, or for indirect, incidental, consequential, special, exemplary, or punitive damages.
6. Amendment of Terms
We reserve the right to modify these terms at any time; modifications are effective immediately upon posting. Continued use of our services after any such changes constitutes your consent to those changes.
7. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Singapore. By using our translation services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services. For any queries, contact us at contact@certified-translation.co.
Last updated: 20 July 2026
Certified Translation Service (UEN 53471030A)
100 Jalan Sultan
#03-11 Sultan Plaza
Singapore 199001
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- From SGD 150
- 24–48 hr delivery
- 100% acceptance guarantee
